By accessing jpenpxl.com or engaging JPEN.PXL for video content services, you agree to these Terms of Service. Please read them carefully. If you do not agree, do not use our website or services.
1. About JPEN.PXL
JPEN.PXL is a video content production agency based in Chicago, Illinois. We produce short-form content, long-form video, brand films, and ad creative for owner-operated businesses. These Terms govern your use of our website at jpenpxl.com and any services we provide to clients.
2. Website Use
You may use this website for lawful purposes only. You agree not to:
- Reproduce, duplicate, copy, or resell any part of our website without express written permission
- Use the website to transmit any unsolicited or unauthorized advertising or promotional material
- Attempt to gain unauthorized access to any part of the website or its related systems
- Use the website in any way that violates applicable local, national, or international laws
3. Client Services
Scope of Work
All production services are scoped through a written agreement or proposal. Work begins only after a signed agreement and deposit have been received. The specific deliverables, timeline, and investment are defined in each individual project agreement.
Payment Terms
A non-refundable deposit (typically 50%) is required to reserve production dates and begin pre-production. The remaining balance is due upon delivery of final files, unless otherwise specified in the project agreement. Overdue invoices may incur a late fee of 1.5% per month.
Revisions
Each project includes a defined number of revision rounds as specified in the project agreement. Additional revisions beyond the agreed scope are billed at our standard hourly rate.
Client Responsibilities
You agree to provide timely feedback, approvals, and access to locations or personnel required for production. Delays caused by client unavailability may result in rescheduling fees or project timeline adjustments.
4. Intellectual Property
Our Work
Upon receipt of final payment, JPEN.PXL grants the client a non-exclusive, non-transferable license to use the final delivered video content for the agreed-upon purposes (social media, website, advertising, etc.). JPEN.PXL retains the right to use all work in our portfolio, case studies, and marketing materials unless explicitly agreed otherwise in writing.
Raw Footage
Raw, unedited footage remains the property of JPEN.PXL unless a separate raw footage license is purchased. If included, raw footage transfer is specified in the project agreement.
Website Content
All content on jpenpxl.com — including text, images, design, and video — is the property of JPEN.PXL and protected by copyright law. You may not reproduce or distribute any website content without written permission.
5. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of a project. This includes business strategies, unreleased product information, and financial details. This obligation survives the termination of any project agreement.
6. Cancellation and Rescheduling
- Cancellation by client: If a project is cancelled after the deposit is paid, the deposit is non-refundable. Any work completed beyond the deposit value will be invoiced and due.
- Rescheduling: Production dates can be rescheduled with at least 72 hours notice at no charge. Rescheduling with less than 72 hours notice may incur a rescheduling fee.
- Cancellation by JPEN.PXL: In the rare event we must cancel, we will provide a full refund of any deposits paid and make reasonable efforts to refer alternative production resources.
7. Limitation of Liability
JPEN.PXL's liability for any claim arising from our services is limited to the amount paid for the specific project giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business opportunities, even if advised of the possibility of such damages.
We make no warranties that our services will result in specific business outcomes, audience growth targets, or advertising performance benchmarks. Results referenced in our case studies reflect specific client situations and are not guarantees.
8. Website Disclaimer
This website is provided "as is." We make no representations or warranties of any kind regarding the accuracy, completeness, or fitness for a particular purpose of information on this site. We reserve the right to modify or discontinue the website at any time without notice.
9. Third-Party Services
Our website and services may integrate with or reference third-party platforms (Meta, Google, TikTok, Instagram, YouTube, Netlify). We are not responsible for the terms, policies, or availability of those platforms. Your use of those platforms is governed by their respective terms of service.
10. Governing Law
These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved in the courts of Cook County, Illinois.
11. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be reflected by the updated "Last Updated" date at the top of this page. Continued use of the website or our services after changes constitutes acceptance of the revised Terms.
12. Contact
For questions about these Terms of Service, reach us at:
JPEN.PXL
Chicago, Illinois
Email: jpalafox1025@gmail.com